Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout.
We offer Free Domestic Shipping in Australia for orders over $150 (not valid in conjunction with storewide sales)
All stocked items will be dispatched within 2 to 5 business days from the date the order was placed. You will receive another notification when your order has shipped.
Please note that all orders will be sent during our operating times of Monday - Friday 8:00am-5:00pm Australian Eastern Standard Time.
Please note there may be a delay of up to 5 days during our peak sales periods.
How Do I Check My Order Status?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within approx. 7 days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
Refunds, Returns, and Exchanges
Unfortunately at this time, we do not offer returns or refunds for change of mind, nor are we able to cancel orders after purchase.
If your product is faulty or you are unhappy with your products for some reason we will happily work with you to resolve the issue. Please email email@example.com
Please head to our Returns Policy page for more information
If the wrong delivery address is provided, please get in contact as soon as possible with your order details as we may be able to amend this for you. Email firstname.lastname@example.org
If you have already received your tracking number, your order has been shipped, we cannot make any changes as it is now with the courier.
However, you may be able to contact the courier (found on your tracking) to request any updates.
If the wrong delivery address is provided, we are unable to refund your purchase or replace the goods.
Please note, we cannot guarantee that any changes can be made due to the high volume of orders we ship out daily.
Return To Sender
If your parcel is automatically returned to the sender by the postal service, our returns team will contact you to arrange redelivery when we receive it. This usually occurs when the courier has attempted to make multiple deliveries or your parcel has been awaiting collection from your local post office and is now being returned back to our warehouse. Please note, we are unable to offer a refund for a return to sender parcel.
The Order Does Not Arrive
All parcels shipped within Australia with Australia Post are dispatched from our restaurant. If you have received notification that your delivery has arrived, be sure to check and ensure it hasn't been collected on your behalf. Little Beach Boathouse is not able to offer any compensation if a parcel has not been received after the postal services have delivered your order to your address.
Customer Pick Up
Please email email@example.com to arrange a convenient time for collection.